The automatic texts and when each is sent
Every text Catchline can send by itself, who gets it, when, and which plan includes it.
Updated
Catchline sends texts only in response to something a customer did: a missed call, a booking, or a reply. Owner alerts go to your own phone. Nothing is ever sent to a number that has opted out.
| Text | Goes to | When | Plans |
|---|---|---|---|
| Missed-call text-back | The caller | About ten seconds after a call goes unanswered | All plans |
| After-hours text-back | The caller | Instead of the standard text when a call is missed outside your hours and the after-hours text is on | All plans |
| Booking auto-reply | A customer who texts asking to book | Immediately, with your booking link | Growth, Pro |
| Booking confirmation | The customer | Right after they book online, or when you add a booking with the text option ticked | Growth, Pro |
| Day-before reminder | The customer | Once a day, for bookings starting in the next 12 to 36 hours | Growth, Pro |
| Change and cancellation texts | The customer | When you or they move or cancel a booking | Growth, Pro |
| Review request | The customer | After a job is marked complete, right away or after the delay you set | Pro |
| Owner alerts | You | Missed call, customer reply, new booking, overdue callback, failed text, review link opened, the text allowance at 80% and 100%, a payment that did not go through, and a booking domain that stopped working | All plans |
The free trial includes everything on Pro.
What pauses at the text allowance
Missed-call text-backs and the replies you write never stop. When a month's allowance is used up, booking confirmations, reminders and review requests pause until the next month or an upgrade. You get a text from us at 80% and at 100%. Details in Plans and what counts as a text.
Owner alerts
Alerts go to the alert number under Settings, Notifications: your cell number from setup unless you change it. Each kind of alert has its own switch there. Overdue-callback alerts are sent once a conversation has waited longer than your overdue limit (30 minutes to 4 hours, 1 hour by default), as one summary, checked every 15 minutes.
Simulated texts only appear on installations without a texting number connected. They are recorded in the inbox, never delivered, and never counted.
Still stuck?
Email us with your business name and what you were trying to do. Screenshots help. If a page here does not match what you see in Catchline, say so and we will fix the page.
hello@catchlinehq.com