The safety net behind your business number
Catchline texts missed callers in seconds, lets them book online, and gives you one simple inbox to close the loop, without changing your business number.
Keep your number. Set up in minutes. Cancel anytime.
For plumbers, HVAC, electricians, salons, auto shops, med spas and other local service businesses.
Summit Plumbing
(555) 010-2040
Called at 2:14 PM. No answer.
Sent 8 seconds after the missed call
Booking confirmation
An example conversation, not a customer of ours. The text-back is shortened here so the whole loop fits one screen; the full Plumbingwording is in See it in your trade below. The booking link and the confirmation are on Growth and Pro.
Replies in about 10 seconds
Counted from the moment the call goes unanswered.
Keeps your number
Customers keep calling the number they already know.
Usually one dial code
Landline, VoIP and Google Voice are set in your provider's settings instead. The help page has each one.
14 days free, no card
Cancel anytime from Billing. No cancellation fee.
The problem
You are on a job. A customer wants help now. What happens in the next five minutes decides who gets the work.
Call rings while you are on a job
2:14 PMYour hands are full. It rings out.
Voicemail
2:15 PMThe caller hangs up without leaving a message.
The customer calls the next listing
2:16 PMSomeone else answers. They get the job.
You never know the call happened
LaterNo name, no number, no record of the job you lost.
How it ends: the call is gone and so is the customer. You have no name, no number and nothing to follow up on.
Call detected
2:14 PMThe unanswered call forwards to Catchline.
Text sent in your name
2:14 PM8 seconds later: sorry we missed you, reply here or pick a time.
Customer books
2:19 PMThey choose a service and a time on your booking page.
Booking page and confirmations are on Growth and Pro
You get the context
2:19 PMName, number, what they need and when, in your inbox.
Job done, review requested
LaterCatchline asks for the Google review and shows you who opened the link.
Review requests are on Pro
How it ends: a booked job on your calendar, a confirmation in the customer's phone, and a review request when the work is done.
How it works
Four steps. Callers you answer never notice a thing.
Your carrier
Customers keep calling the number they already know. You forward only the calls you do not answer, usually with one dial code from your carrier.
Catchline
In about ten seconds the caller gets a text in your business name: sorry we missed you, reply here or pick a time.
Your customer
They text back with what they need, or choose a service and a time on your booking page. No account, no app.
You
Manage the conversation from your phone, complete the job, and send the review request from the same thread.
Industries
A burst pipe does not wait for voicemail. The first plumber to answer gets the job.
Type it and every text below changes to your name.
What your customer sees
The same bubbles and wording that go out from your number.
Summit Plumbing
(555) 010-2040
Missed call from Maria at 2:14 PM
Sent 8 seconds after the missed call
Booking confirmation
What you see
The same call from your side
The text your own phone gets
Sent to your mobile as soon as the call is missed. Each person on your team picks their own alerts in Settings.
The conversation in your inbox
Maria
2:16 PMKitchen sink has been draining slow for a week, nothing urgent. Can someone come out this week?
The booking it turned into
Then, without you
Nothing to install: the inbox is a web page on your phone and your laptop, and the alert is an ordinary text message. Sample conversation, not a customer of ours.
Summit Plumbing
Open Mon to Fri, 7:00 AM to 6:00 PM
The page customers see. Services and hours come from your settings.
1. Choose a service
Service call / diagnosis
60 min, $89
Drain cleaning
90 min, $199
Water heater repair
120 min, $350
Emergency visitEmergency
60 min, $249
2. Pick a day and a time
Only the days and times you are open, and only as far ahead as your booking window allows.
3. Confirm
Address and phone number, then confirm. No account, no app, no password.
The confirmation text carries a link for rescheduling or cancelling, and a reminder goes out the day before.
Value
Put in your own numbers. This is an estimate, not a promise, and the arithmetic is written out under it.
The starting values are examples for your trade, not measurements. Change all three until they match your week.
If 25% of the callers you miss booked after a text back, that is about
in recovered revenue a month
At your average job value, one recovered job covers Starter for the month.
How this is calculated: calls you miss a week times 4.33 weeks, times the share you think would book once texted back, times your average job value. Revenue, not profit.
The product
Previews of Catchline screens filled with sample data from one plumbing business. Each one shows something you will actually do.
Maria Lopez
6m agoURGENT my water heater is leaking all over the garage floor. Can someone come today?
Tom Reyes
48m agoMissed call at 9:11 AM.
Chloe Bennett
2h agoKitchen sink is draining really slow. Could you come Friday morning?
Priya Shah
3h agoMissed call at 6:49 AM.
Drain cleaning
Fri, Sep 4 at 10:30 AM
Internal note: Upstairs bathroom.
James Carter
(512) 555-0112, Drain cleaning
Missed call from James Carter, 7:00 AM
Hi, it's Summit Plumbing. Sorry we missed your call, we're on a job right now. If it's an emergency (active leak, no water), reply URGENT and we'll call you right back. Otherwise book a visit here: catchlinehq.com/book/summit-plumbing. Reply STOP to opt out.
Bathroom drain is backing up, not an emergency. Do you have anything Friday morning?
Yes, Friday at 10:30 works. I'll send you a confirmation now. Ray
You're booked with Summit Plumbing! Drain cleaning on Fri, Sep 4 at 10:30 AM. Need to change it? catchlinehq.com/book/summit-plumbing/manage/ef56gh78
Internal note, Ray
Repeat customer, did their water heater in 2024.
Dan Whitaker
21h agoWater heater repair. Sent Wed, Sep 2 at 12:00 PM.
Nina Patel
6d agoDrain cleaning. Sent Fri, Aug 28 at 10:00 AM.
Performance summary, last 7 days
Missed calls
8
7 texted back
Bookings created
3
Median reply time
4 min
Time to your first reply
Estimated recovered value
$549
2 bookings that followed a missed call
Getting started
8 screens, in this order, in your browser. Nothing is charged during the trial and no card is asked for.
Your business name, your name, where you are, your time zone, and the number customers already call. We say why we ask for each one.
Pick your trade. Common services, hours and a missed-call message load right away. Other is a real option, not a dead end.
Choose a Catchline number, local or toll-free. Then dial one code so only unanswered calls forward to it. Your own number does not change. US carriers approve every new number for business texting first, which usually takes a few business days; until it clears, texts to some carriers can fail, and the inbox shows the delivery state of every text.
Edit the list, the durations and the prices. Mark emergency services so they get the right wording.
Working hours, breaks, closed days, and how far ahead customers can book.
Read the text-back next to a preview with your business name in it, and change the wording if you like. The missed-call text is editable on every plan.
Call your business number from another phone and let it ring out. Watch the missed call appear, get the text, open the booking link.
Catchline is protecting your number. The last screen shows which number is covered, your hours, your current message, and how to pause.
Step seven is the one that matters: you call your own business number from another phone, let it ring out, and watch the missed call, the text and the booking link appear. You see Catchline work on your own number before you rely on it.
Pricing
14-day free trial on every plan. No card to start. Cancel anytime.
For a solo owner who wants missed calls texted back and nothing else to manage.
$97a month
Our recommendation if you want online booking
For a business that wants the text-back to turn into a booked job without a phone call.
$197a month
For a business that also wants Google reviews asked for after every job, in its own words.
$297a month
Everything on a lower plan is on the higher ones. The text-back, the inbox and your alerts are on all three.
| Feature | Starter$97 a month | Growth$197 a monthOur recommendation | Pro$297 a month |
|---|---|---|---|
| Missed-call text-back in your name | Included | Included | Included |
| Two-way text inbox | Included | Included | Included |
| A text to you for every missed call | Included | Included | Included |
| Edit the missed-call and after-hours texts | Included | Included | Included |
| Online booking page | Not on this plan | Included | Included |
| Booking confirmations and day-before reminders | Not on this plan | Included | Included |
| Booking page on your own domain | Not on this plan | Included | Included |
| Review request after each completed job | Not on this plan | Not on this plan | Included |
| Edit the confirmation, reminder and review texts | Not on this plan | Not on this plan | Included |
| Texts a month | 500 | 1,500 | Unlimited (fair use) |
| Users | 1 user | 3 users | Unlimited |
Prices in USD. Your Catchline number and carrier messaging fees are included in every plan. Fair use on Pro means up to 10,000 texts a month. We text you before anything changes, and missed-call text-backs and the replies you write never stop.
Straight answers
Yes. Customers keep calling the number they already have. On most mobile carriers you dial one code so that only the calls you do not answer forward to Catchline, and another code turns it off whenever you like. Landline, VoIP and Google Voice numbers are set up in your provider's settings instead.
Nothing. An answered call never reaches Catchline. It only sees the calls that ring out or go to voicemail.
In about ten seconds after the call goes unanswered. How long your phone rings first depends on your setup. If you forward from your existing number, your carrier decides, usually 20 to 25 seconds. If you publish your Catchline number as your business line instead, you choose the ring time in Settings, from 8 to 60 seconds.
Yes. Every plan starts with wording written for your trade, with your business name in it, and on every plan you can rewrite the missed-call text and the after-hours text in your own words. Pro also lets you rewrite the booking confirmation, the day-before reminder and the review request.
Yes. Replies land in your Catchline inbox and you get a text alert. You answer from your phone like any other text. A customer can reply STOP at any time and Catchline honours it automatically.
Not yet. Bookings live in Catchline: you get a text and an inbox entry for each one, and the customer gets a confirmation and a day-before reminder.
Yes, on Growth and Pro. Invite team members as managers or staff, assign conversations, and let each person choose their own alerts. Starter is one login.
Yes. Pause protection from Settings and text-backs stop while calls are still logged. Unpause when you are ready. You can also switch forwarding off with your carrier code.
Encrypted in transit, stored with Supabase (hosted Postgres with per-business access rules), so only your team can see your conversations. We never sell customer data. You can export or delete everything from Settings at any time.
Usually one dial code on your business phone. We show you the code for your carrier, then a test call from your own phone confirms it worked before you go live. Landline, VoIP and Google Voice numbers are set up in your provider's settings instead, and the help page has each one. If a code does not work, your carrier can switch on conditional forwarding for you.
Texts pause until you choose a plan. Your number, services, and conversations are kept. Nothing is charged during the trial, and no card is needed to start.
Not answered here? Email hello@catchlinehq.com. There is no sales call to book and no demo to sit through: you can start the trial and try it on your own number instead.
Close the next loop
Forward the calls you do not answer, keep the number on your van, and let the text go out while you are still under the sink.
Keep your number. Set up in minutes. Cancel anytime.