Editing your wording
Rewrite the missed-call and after-hours texts on every plan, and every other text on Pro.
Updated
On this page
Every text starts with wording written for your industry, with your business name in it. Change it under Settings, Messages and automation. Each message is saved on its own, and Reset to default brings the industry wording back.
| Text | Editable on |
|---|---|
| Missed-call text-back | All plans |
| After-hours text-back | All plans |
| Booking confirmation | Pro |
| Day-before reminder | Pro |
| Review request | Pro |
| Owner alerts (missed call, new booking) | Pro |
Placeholders
Placeholders in curly braces are filled in when the text is sent. Use only the ones listed for that message; an unknown placeholder is removed. When a value is empty, the placeholder and the stray punctuation around it are tidied away.
| Placeholder | Becomes | Available in |
|---|---|---|
| {business} | Your business name | Every text |
| {booking_link} | Your booking page link with the customer's number filled in | Missed-call, after-hours |
| {phone} | Your Catchline number | Missed-call |
| {emergency_note} | The emergency instructions from After hours | After-hours |
| {first_name} | The customer's first name | Confirmation, reminder, review request |
| {service} | The service they booked | Confirmation, reminder, owner booking alert |
| {date} and {time} | The booking's date and start time in your time zone | Confirmation, reminder, owner booking alert |
| {manage_link} | The link to change or cancel the booking | Confirmation |
| {review_link} | The tracked link to your Google review page | Review request |
| {caller} | The caller's number | Owner missed-call alert |
| {name} | The customer's full name | Owner booking alert |
| {inbox_link} | A link to your inbox | Owner alerts |
Keep it short
- Each message is limited to 600 characters. Carriers split anything over 160 characters into pieces, and long texts arrive slower and read worse.
- Keep your business name in the first sentence. Carriers and customers both expect to know who is texting.
- On Starter, the sentence with the booking link is rewritten into a reply prompt automatically, so you never text a dead link.
See it on a real phone
Use Send me a test on the missed-call text to receive it on your alert number exactly as a customer would. The test counts as one text.
Still stuck?
Email us with your business name and what you were trying to do. Screenshots help. If a page here does not match what you see in Catchline, say so and we will fix the page.
hello@catchlinehq.com