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Summit Plumbing
Sample data · Thursday, September 3
Most urgent first, then whoever has waited longest.
Water heater repair
URGENT my water heater is leaking all over the garage floor. Can someone come today?
Drain cleaning
Kitchen sink is draining really slow. Could you come Friday morning?
1 step left before Catchline runs on its own.
Since midnight
Missed calls today
5
8 in the last 7 days
Texted back
4
1 call got no text
7 in the last 7 days
Waiting on you
2
Longest wait 2 h
Past your 1 h reply target
Booked today
0
3 in the last 7 days
Rolling window ending today
Missed calls
10
Customers contacted
9
Got at least one text that went out
Bookings created
4
Median reply time
4 min
From a customer's text to your first reply
Review requests sent
2
Review links opened
1
Estimated recovered value
$549
2 bookings that followed a missed call
1 stop
Drain cleaning
Phone health
Missed calls to your business number get a text back from (512) 555-0140.
Everything Catchline did, and everything your customers did back.
Text to Tom ReyesNot delivered
Booking confirmation sent to AshleyDelivered