Adding a booking by hand
Add a job you took by phone or in person so it gets the same confirmation, reminder and review request.
Updated
Not every job comes through the booking page. Add the ones you take by phone from the Bookings page so your schedule is complete, the time is blocked on the booking page, and the customer gets the same texts.
Open Bookings and choose Add booking.
Enter the customer's name and mobile number, pick a service, and choose the date and start time. The duration comes from the service.
Tick Text the customer a confirmation to send it now. Leave it unticked if you have already agreed everything by phone.
Save. If the time overlaps another booking or falls outside your hours, Catchline warns you once; choose Save anyway to keep it.
What happens next
- The customer is added to your inbox, or matched if they have called or texted before.
- The confirmation goes out if you ticked it and the customer has not opted out. The day-before reminder goes out the same as for an online booking.
- The booking counts in your numbers and, once completed, can have a review request.
A blocked number cannot be booked. Unblock it from the inbox first.
Still stuck?
Email us with your business name and what you were trying to do. Screenshots help. If a page here does not match what you see in Catchline, say so and we will fix the page.
hello@catchlinehq.com